Cancellation or modification is allowed without any penalty up to 24 hours before the arrival date. Cancellations after this tiem period No Show (unused reservations) will have a penalty equivalent to the value of the first night, this will be charged by debiting your credit card.
The cancellation of reservations can be made exclusively through the email firstname.lastname@example.org and will be validated when we confirmed the cancellation by a response mail.
• The hotel will have a maximum period of 30 days to return the money.
• Departure before the reserved date, the Hotel will charge for the early departure of the reserved date, the penalty corresponding to 100% of the value of one night plus taxes, if the departure has not been notified and confirmed before 24 hours to the Reception .
• Arrivals before the established time (Check In: 15:00) will be subject to availability and prior authorization from the Hotel Reception.
• Departures after the established time (Check Out: 13:00) must be authorized by the hotel. Otherwise, it will be subject to a charge corresponding to 50% of the applied rate plus taxes.
• The Hotel Insurance is not included in the rate, but will be included at the time of confirmation, the value is $ 5,042 COP per person per night and is optional. You must inform at the Check in case you do not want to take it.
• The requirements for not pay IVA tax on room rate are:
1. Be a resident abroad.
2. Present passport or DNI with entry stamp to the country not exceeding ninety days with the acronym (PIP 90).
3. Cancel your account with a foreign credit card or international transfer.
• Minors can enter the hotel only with an identity document that proves their relationship with the companion (identity card, proof of identity document, civil registration or passport).
• Promotions with a non-refundable policy never generate money back to the guest
The Hotel Neiva Plaza communicates to its clients that according to article 17 of Law 679 of 2001, the sexual exploitation and abuse of children and adolescents is legally penalized, under the provisions of the law.
* Rates do not include taxes IVA 19% * Does not include Hotel Insurance * charges to be paid directly at the Hotel.
* Children between 1 and 12 years old will not be charged for the room rate for an additional bed, but they will pay $ 5,042 COP each corresponding to the value of the hotel insurance, the child's breakfast is not included, * charges to be paid directly at the Hotel
Any additional request can write to us at email@example.com or WhatsApp line 3182513591.
Neiva Plaza Hotel. RNT: 3908